Refund & Return Policy
Effective Date: 12/12/2025
This Refund & Return Policy applies to all orders placed through our e-commerce website. Please read this policy carefully before making a purchase. By confirming an order, you agree to the terms outlined below.
1. General Policy Overview
Customer satisfaction is our top priority. Refunds, returns, and replacements are subject to specific terms and conditions. All decisions will be made in accordance with this policy, and the final decision rests with the management.
2. Eligible Products for Refund / Return
- Incorrect product delivered
- Wrong size or color delivered due to our error
- Manufacturing defects
- Product damaged at the time of delivery
Conditions: The product must be unused, unwashed, and in original condition with original tags, invoice, and packaging intact.
3. Non-Refundable / Non-Returnable Items
- Used, washed, or altered products
- Incorrect size or color selected by the customer (when a size guide is provided)
- Sale, discounted, or clearance items
- Innerwear and personal care items (for hygiene reasons)
- Digital or downloadable products
4. Return Timeframe
Refund/return requests must be submitted within 48 hours of product delivery. Requests made after this period will not be accepted.
5. Refund Process (Step-by-Step)
- Contact our customer support team (WhatsApp / Email / Support Ticket)
- Provide your Order ID, issue details, and clear images or videos as evidence
- After verification, return approval will be issued
- Once approved, return the product following our instructions
- After receiving and inspecting the product, the refund will be initiated
6. Refund Method
- Original payment method (bKash, Nagad, Card, Bank Transfer)
- Store credit or wallet balance (if applicable)
Refund Processing Time: Within 7–10 working days after approval
7. Replacement Policy
Replacements are subject to stock availability. If the replacement item is out of stock, a refund or store credit will be offered. Replacement delivery time: 5–7 working days.
8. Shipping Cost Policy
- If the return is due to our mistake, we will bear the shipping cost
- If the return is due to customer preference or error, the customer must bear the shipping cost
9. Order Cancellation Policy
- Orders can be cancelled before dispatch
- Orders cannot be cancelled after dispatch
- Approved cancellations will be refunded according to this refund policy
10. Fraud & Abuse Prevention
- False or misleading claims
- Manipulated or insufficient evidence
- Repeated abuse of refund requests
- Products returned in a damaged condition caused by the customer
We reserve the right to use fraud prevention measures and deny service when necessary.
11. Force Majeure
We shall not be held responsible for delays or failures in delivery or refunds caused by events beyond our control, including natural disasters, political unrest, strikes, or logistics disruptions.
12. Policy Modification Rights
We reserve the right to modify, update, or change this Refund Policy at any time without prior notice. Any changes will take effect immediately upon being published on the website.
13. Contact Information
If you have any questions regarding refunds or returns, please contact us:
- Email: info@aplusmartbd.com
- Phone: +8801635347489
Final Note: Our goal is to ensure a transparent, fair, and customer-friendly refund and return process while protecting both customer rights and business integrity.
